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Safety & Security Tips For Your Genting Rewards Card

Your Genting Rewards card is your unique identity for earning rewards and spending Genting Points at our resort. For the safety and security of your personal information, here are some tips to ensure your Genting Rewards PIN and mobile login is not easily compromised.

Dos:

  • Always keep your Genting Rewards card in a safe place
  • Cover the keypad when you input your PIN
  • Set a strong and unique password for your Genting Rewards membership account

Don’ts:

  • Do NOT share your PIN/ password with others, not even with your friends or family. Please keep your PIN/ password confidential.
  • Do NOT share your PIN/ password via email, instant messaging apps, phone calls, SMS or any other means of communication that is not secure.
  • Do NOT pass your Genting Rewards card to others to use. You are responsible for preventing misuse of your card to avoid any unpredictable consequences that may lead to your membership being terminated.

Be Alert! Don't click on suspicious links or attachments.

If you have lost your Genting Rewards card or found your Genting Rewards card being misused, please immediately reach out to us via these communication channels:

  • Email us at customercare@rwgenting.com
  • Call us on our membership hotline at +603 6105 2028
  • Approach any Guest Services Counters at these locations:
    • Level 2, SkyAvenue – 24hrs operation
    • Level 1, SkyAvenue (Opposite SkyCasino Main Entrance) - Open 10am – 10pm daily
    • Genting Casino 2 – Open 24 hours

  

About e-CASH PIN

The e-CASH PIN is a secret code that is selected by you to prove you are the rightful holder of the e-CASH account under a Genting Rewards card. Your PIN must always be kept a secret and never noted down. 

What is the e-CASH PIN for?

You will need the e-CASH PIN to verify certain transactions or activities in the resort, such as e-CASH withdrawal, voucher redemption, point redemption transaction, and more. 

How do the PIN-based point redemption transaction work at point-of-sale ?

STEP 1: 

  • Physical Membership Card: Tap your Genting Rewards membership card at the point-of-sale terminal

STEP 2: 

  • Securely key in your 6-digit PIN when prompted

First-time PIN: Here is how you can activate your PIN number

A. RWG Mobile App

  • Log into your account
  • Navigate to your profile settings 
  • Activate the “GeM Activation”
  • Authentication - Choose one way to verify your identity via registered Mobile or Email. Enter the OTP sent to your mobile or email 
  • Key in your preferred PIN. Your PIN must be 6-8 digits (numeric) 

B. Genting Rewards Guest Services Counter

Approach any Guest Services Counter at these locations: 

  • Level 2, SkyAvenue (Opposite SkyVR) - Open 24 hours 
  • Lobby Level, Genting Grand - Monday – Friday (6am - 3am)


Forgotten PIN number: Here is how you can reset your PIN number

A. iKiosks 
B. RWG Mobile App

  • Log into your account
  • Navigate to your profile settings 
  • Locate the “Change PIN (GeM/e-CASH)” section
  • Authentication - Choose one way to verify your identity via registered Mobile or Email. Enter the OTP sent to your mobile or email 
  • Key in your preferred PIN. Your PIN must be 6-8 digits (numeric) 

C. Genting Rewards Self Service Kiosk

  • Choose your preferred language
  • Read and agree to the Personal Data Processing Statement
  • Insert your MyKad (Malaysian) or scan your passport (Non-Malaysian)
  • Remove your MyKad or passport when you are prompted to do so
  • Select “Update Profile & Reset e-CASH PIN”. Make the necessary changes to your personal information if any
  • Enter your new PIN number. Your PIN must be 6-8 digits (numeric)   

D. Genting Rewards Guest Services Counter

Approach any Guest Services Counter at these locations: 

  • Level 2, SkyAvenue (Opposite SkyVR) - Open 24 hours 
  • Lobby Level, Genting Grand - Monday – Friday (6am - 3am)


Update e-CASH PIN from 4 digits to at least 6 digits: Please visit any of these facilities to update your e-CASH PIN to 6 digits on the spot 

A. Slot machines
B. Electronic Table Games (ETG) machines
C. iKiosks
D. RWG Mobile App

  • Log into your account
  • Navigate to your profile settings 
  • Locate the “Change PIN (GeM/eCash)” section
  • Authentication - Choose one way to verify your identity via registered Mobile or Email. Enter the OTP sent to your mobile or email 
  • Enter your new PIN number. Your PIN must be 6-8 digits (numeric) 

E. Genting Rewards Guest Services Counter

Approach any Guest Services Counter at these locations: 

  • Level 2, SkyAvenue (Opposite SkyVR) - Open 24 hours 
  • Lobby Level, Genting Grand - Monday – Friday (6am - 3am)