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ELAINE KANG A BILLION HEARTS IN HARMONY 2024
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Angeline Teoh Concert 2024
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Genting’s Highland Heroes
Every Friday - Sunday
Dear Ella Jilid Akhir Konsert ticket holders,
We regret to inform you that the Ella Jilid Akhir Konsert, scheduled to be held at the Arena of Stars on 26.10.2024, has been rescheduled due to unforeseen circumstances.
However, refunds will be issued to customers who have purchased ticket(s) to this show according to the respective method of payment mode:
Do note that refund processes may take 2 – 3 months to process after receiving the completed documents.
Customers who wish to hold on to their tickets until the new concert date is announced should email Customer Care by 15.10.2024. Your existing ticket may still be valid for the rescheduled date.
Check the official announcement for show/ event postponement on our website, social media channels, SMS, or your e-mail inbox to confirm.
The refund process may vary based on the payment method you made when you purchased your tickets.
CASH PAYMENT
If you've paid for your tickets using cash, you may seek a refund via Electronic Funds Transfer or by walk-in to any of our ticketing counters.
• Electronic Funds Transfer (EFT)
1) Submit the following documents via e-mail to customercare@rwgenting.com.
• EFT Form with complete information
• Photocopy of purchaser's MyKad or passport
• Scanned copy of tickets
• Or visit any of our ticketing counters* listed below
CREDIT CARD/ GENTING POINTS
If you've paid for your tickets using credit card/ debit card/ Genting Points, you will receive your refund through the same credit card/ debit card/ Genting Rewards account.
Please indicate your booking number and the total number of tickets purchased when contacting us through any of the channels below:
• E-mail customercare@rwgenting.com, or
• Visit any of our ticketing counters below*
*Our Guest Service counters are located at:
IF THE SHOW/ EVENT IS CANCELLED
Your refund will be processed automatically after an official announcement about the cancellation of the show/ event is made via our website, social media channels, SMS, or when you receive a cancellation e-mail from us in your inbox. You do not need to contact us to seek a refund.
Terms and conditions
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