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Safety & Security Tips To Protect Your Genting Rewards Account

Your Genting Rewards card isn't just a card – it's your key to exclusive benefits, points, and unforgettable experiences at Resorts World Genting. Protecting it, and your personal information, is absolutely crucial to safeguard your account from potential misuse.
We're constantly working to keep your information secure, but your vigilance is our strongest defense. Read these vital tips to ensure your Genting Rewards PIN and mobile login remain absolutely confidential:

✅ YOUR ESSENTIAL SECURITY CHECKS:

  • Guard Your Card / Account: Always store your Genting Rewards card in a secure place because it's your unique identity.
  • Shield Your PIN: When entering your PIN, always cover the keypad and be aware of your surroundings.
  • Strengthen Your Password: Create a strong and unique password by including letters, numbers, and symbols for your Genting Rewards membership account. If possible, do change your password periodically,

🚫 THINGS TO AVOID:

  • NEVER Share Your PIN/Password: This is extremely important. Do NOT disclose your PIN or password to anyone, not even close friends or family. It must remain strictly confidential.
  • Avoid Insecure Communication: Do NOT share your PIN or password via email, instant messaging apps, phone calls, SMS, or any other unsecured method. We will never ask for your PIN/password through these channels.
  • Your Card, Your Responsibility: Do NOT pass your Genting Rewards card to others for use. You are fully responsible for preventing any misuse. Failure to do so could lead to unpredictable consequences, including the termination of your membership.
  • STAY ALERT: Be highly suspicious of unsolicited messages. Do NOT click on suspicious links or attachments that claim to be from Genting Rewards.

🚨 IMMEDIATE ACTION REQUIRED IF YOUR CARD IS COMPROMISED!

If you suspect your Genting Rewards card / account has been lost or misused, ACT FAST! Contact us immediately through any of the following channels:

  • Reach out to G.I.V.A (may visit our website or mobile app)
  • Call Our Membership Hotline: +603 6105 2028
  • Visit any Genting Rewards Counter (open daily 24 hours)

Your security is our priority, and your swift action is critical. Protect your rewards, protect your peace of mind.

  

Secure Your Rewards: Prepare for PIN-Based Redemption

To enhance security and convenience for our valued Genting Rewards members, we will require you to enter your PIN for all points redemption transactions at participating outlets.

To ensure a smooth redemption process, you are required to activate your PIN immediately before usage.

What do you need to do?
 

First-time PIN: Here is how you can activate your PIN number

A. RWG Mobile App

  • Log into your account
  • Navigate to your profile settings
  • Activate the “GeM Activation”
  • Authentication - Choose one way to verify your identity via registered Mobile or Email. Enter the OTP sent to your mobile or email
  • Key in your preferred PIN. Your PIN must be 6-8 digits (numeric)

B. Visit any Genting Rewards Counter (open daily 24 hours)
 

Forgotten PIN number: Here is how you can reset your PIN number

A. iKiosks

B. RWG Mobile App

  • Log into your account
  • Navigate to your profile settings
  • Locate the “Change PIN (GeM/e-CASH)” section
  • Authentication - Choose one way to verify your identity via registered Mobile or Email. Enter the OTP sent to your mobile or email
  • Key in your preferred PIN. Your PIN must be 6-8 digits (numeric)

C. Genting Rewards Self Service Kiosk

  • Choose your preferred language
  • Read and agree to the Personal Data Processing Statement
  • Insert your MyKad (Malaysian) or scan your passport (Non-Malaysian)
  • Remove your MyKad or passport when you are prompted to do 
  • Select “Update Profile & Reset e-CASH PIN”. Make the necessary changes to your personal information if any
  • Enter your new PIN number. Your PIN must be 6-8 digits (numeric)

D. Visit any Genting Rewards Counter (open daily 24 hours)
 

Update PIN from 4 digits to at least 6 digits: Please visit any of these facilities to update your e-CASH PIN to 6 digits on the spot

A. Slot machines

B. Electronic Table Games (ETG) machines

C. iKiosks

D. RWG Mobile App

  • Log into your account
  • Navigate to your profile settings
  • Locate the “Change PIN (GeM/eCash)” section
  • Authentication - Choose one way to verify your identity via registered Mobile or Email. Enter the OTP sent to your mobile or email 
  • Enter your new PIN number. Your PIN must be 6-8 digits (numeric)

E. Visit any Genting Rewards Counter (open daily 24 hours)
 

About PIN
The PIN is a secret code that is selected by you to prove you are the rightful holder of the account under a Genting Rewards card. Your PIN must always be kept a secret and never noted down.

What is the PIN for?
You will need the PIN to verify certain transactions or activities in the resort, such as withdrawal, voucher redemption, point redemption transaction, and more.

How do the PIN-based point redemption transaction work at point-of-sale

STEP 1:

  • Physical Membership Card: Tap your Genting Rewards membership card at the point-of-sale terminal
  • *QR Code Based Membership: Log in and access to RWG App → Service provider scan your membership QR code at the point of purchase → Access to your digital membership
  • *Mobile Number: Provide your Genting Rewards registered mobile number at the point of purchase → Access to your membership number

STEP 2:

  • Securely key in your 6-digit PIN when prompted