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TAP . UNLOCK . UNWIND

TAP . UNLOCK . UNWIND
The RWG Digital Key
Convenient and easy to use digital key for mobile check-in exclusive for Genting Rewards members.
Learn More

Our hotels are now powered by Digital Keys

To get the most out of the Digital Key experience, download the Resorts World Genting (RWG) app from the App Store, Google Play store or AppGallery. On the RWG app, you can view your upcoming trip and your hotel room booking. Check-in via the RWG app, and opt to have a Digital Key on your smartphone. 

Your Digital Key is stored on your RWG mobile app for the duration of your trip. How do you use it? Just TAP, UNLOCK, UNWIND! It's that easy!

The Digital Key experience is exclusive only to Genting Rewards members. Download the RWG mobile app now!

Checking in with Digital Key

Step 1: Open the RWG mobile app and tap “My Trips”

Step 2: Select your check-in date

Step 3: Select the hotel to check in

Step 4: Tap “Check-in”

Step 5: Enter & confirm guest’s details

Step 6: Tick to agree to the acknowledgements and tap “Check-in”

Step 7: Upon successful check-in, tap on “Digital Key”

Step 8: Proceed to self check-in kiosk to activate Digital Key

Step 9: Your check-in is now complete!

 

Unlocking your room with a Digital Key

Step 1: Turn on the Bluetooth function. In the RWG mobile app, tap on “Digital Key” then tap “Unlock”

Step 2: Hold your mobile device near the door handle to unlock your room door. Tap “Unlock” on the app

 

Checking out with Digital Key

Step 1: Open the RWG app

Step 2: Select your current stay after tapping on the ‘Check Out’ button

Step 3: Confirm check-out

Step 4: Your Digital Key will be deactivated automatically

1. What can I do with my Digital Key?

Your Digital Key lets you unlock your room door directly from the Resorts World Genting mobile app on your phone.

2. How do I receive my Digital Key?

Activate your digital key by approaching the self check-in kiosk.

3. How do I unlock my room door with the Digital Key?

Turn on the Bluetooth function on your phone when you are within the range of an equipped lock. Tap on the “Unlock” button on your mobile app and the door will unlock automatically.

4. Does the Digital Key work on all devices?

The Digital Key can be used on iPhone, Android and Huawei devices, as long as your device is equipped with the latest version of the Resorts World Genting mobile app, bluetooth and internet access.

5. Can I use my Digital Key on more than one device?

The Digital Key is assigned only to the device used to perform the mobile check-in. If you require a second Digital Key for your roommate, please provide your roommate’s details during check-in. Your roommate must also have the latest Resorts World Genting mobile app on his/ her device in order to receive the Digital Key.

6. I’ve booked more than one room. How do I share the Digital Key with my travelling group?

During the mobile check-in, you will be required to enter the details of guests for the respective rooms. Please ensure that guests of each room have the latest Resorts World Genting mobile app on their device, so that they can receive the Digital Key to their room.

7. If I perform a mobile check-in, can I include a special request for my room selection (e.g. non-smoking room/ room near the lift/ room with a view)?

Yes. You may state your request during the mobile check-in. While we will do our best to accommodate your request, please note that all requests are subject to availability and may incur a surcharge.

8. Do I need to be a Genting Rewards member to receive the Digital Key?

Yes. Only Genting Rewards members can perform a mobile check-in and receive the Digital Key. Non-members may access their rooms using the usual RFID key card issued by the hotel front desk during the check-in process.

9. Can I share my Digital Key with someone else?

Please do not share your Digital Key with other people.

10. I’ve lost my smartphone/ check-in device. What should I do?

Please notify the hotel front desk immediately, so that we can deactivate your Digital Key to prevent any unauthorised access to your room.

11. I’m having troubles with my Digital Key.

Please approach the hotel front desk for assistance.