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“By clicking on the link, you will be redirected to a third-party website/platform. We will not assume any responsibility or liability for the availability, accuracy, pricing, policies or performance of the services provided by the third party. Any issues, disputes or claims arising from your booking or stay must be resolved directly with the third party. We will not be responsible or liable for any loss, damage or inconvenience caused by the third party’s actions or omissions.”

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Crockfords is the only hotel in Malaysia to receive the prestigious 5-star rating by the Forbes Travel Guide for eight consecutive years (2019 – 2026).

Our hotel is also a proud recipient of the Sharecare VERIFIED™ health security badge by completing and maintaining verification on more than 360 global health security standards to help ensure guest and employee safety.

Crockfords is a certified “Chinese Friendly Hotel” by Trip.com, providing an enhanced experience for Chinese guests. 

Crockfords Butler Service Hotline:          +603 61052262

Upgrading Work In Progress At Crockfords Hotel
Dear Valued Guest,

Please be informed that upgrading work is in progress at Crockfords Hotel. Due to this, you may hear the sounds of drilling or hacking during your stay. 

We apologize for the inconvenience. If you need further assistance, don't hesitate to get in touch with our Duty Manager or Butler Service Desk.

Thank you for your understanding.

The Crockfords Management

Discontinuation of free upgrade program 
Dear valued guests, 

We would like to inform you that the upgrade to Gold member status offer for hotel guests has been discontinued. Please look forward to our new promotions in 2026. 

Thank you for your continued patronage

Complimentary parking for Crockfords In-house Guests 

 

Crockfords In-house Guests may enjoy complimentary parking at our SkyAvenue public parking on B2 floor. To enjoy your entitlement, please approach our reception counter to validate your Touch ‘n Go card before exiting. Once the card is validated, kindly exit the premises within 30 minutes. Please note, while our valet services are available, they are chargeable for your convenience.

Notes: 

Effective 21 January 2026, our Customer Care email, customercare@rwgenting.com, will no longer be in use.

For room reservation queries, please email to reservation.info@rwgenting.com

A room booking that has been confirmed cannot be transferred to another person. Guests are not allowed to check-in on behalf of another person. Failure to check-in will be considered as a no-show and a penalty fee will be charged. View Details.

Check-in 3pm
Check-out: 12pm

Eden by Crockfords

Eden by Crockfords

Enjoy a morning oasis with a delicious breakfast, a light yet satisfying lunch, and a delightful afternoon tea.

Location:  Level G, Crockfords
Breakfast Buffet: 7am – 10.30am
Afternoon Tea: 12nn – 6pm
All-Day Dining - 12nn - 10.30pm

More Info
Lumina Lounge & Bar

Lumina Lounge & Bar

Experience the epitome of luxury and relaxation as you unwind amidst a stylish ambiance, savour handcrafted cocktails, and enjoy live performances on weekends.

Location: Level 3, Crockfords Club

Operation Hours: Daily 24hrs

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Genting Palace by Crockfords

Genting Palace by Crockfords

Immerse yourself in an elegant and sophisticated setting, coupled with impeccable service to savour exquisite Chinese Asian modern cuisine, expertly prepared by our talented chefs.

Location: Level 3, Crockfords Club

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Crockfords Lounge

Crockfords Lounge

The iconic Crockfords Lounge’s atmosphere is both elegant and inviting, a true mark of modern luxury and refinement. Combining British grandeur with contemporary flair, the lounge offers an unparalleled blend of ambience, bespoke culinary offerings, live music, and mixology.

Location: Level G, Crockfords

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M Spa & Fitness

M Spa & Fitness

As a guest of Crockfords, you enjoy exclusive complimentary access to these facilities, ensuring your stay is not only luxurious but also rejuvenating for both body and mind.

Location: Lobby Level, Genting Grand Fitness Centre
Operation Hours : Daily 7am to 10pm

Note: Shuttle service is available for guests from Crockfords Hotel to Genting Grand

More Info
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Swimming Pool

The swimming pool is reserved for in-house guests of RW Hotel, Genting Grand and Crockfords.

Location: Level 18, RW Hotel (Formerly known as Highlands Hotel)

Operating hours: 10:00am - 6:00pm daily

  1. There is no lifeguard on duty. Guests who use the swimming pool are aware of the risks and will not hold Resorts World Genting for any injuries or accidents that may occur.
  2. Jumping or diving is not allowed.
  3. Children under the age of 12 years must be accompanied by an adult at all times.
  4. Guests under the influence of alcohol or guests who have recently eaten are advised to not use the swimming pool.
  5. Guests who have the conditions stated below are advised to not use the swimming pool:
    • Pregnant
    • Elderly
    • Immunocompromised
    • Suffer from heart disease, high or low blood pressure
    • Uses anticoagulants, vasoconstrictors, stimulants, hypnotics, narcotics, tranquilizers, or sedatives
  6. Please observe a reasonable time limit while using the swimming pool to avoid nausea, dizziness, or fainting.
  7. Food and beverages are not allowed in the swimming pool.
  8. Please use the handrail to enter or exit the swimming pool.