Dear Ella Jilid Akhir Konsert ticket holders,
 
We regret to inform you that the Ella Jilid Akhir Konsert, scheduled to be held at the Arena of Stars on 26.10.2024, has been rescheduled due to unforeseen circumstances.

However, refunds will be issued to customers who have purchased ticket(s) to this show according to the respective method of payment mode:

• By Cash: Please complete the Electronic Funds Transfer (EFT) form and send the completed form along with a photocopy of your MyKad/passport to customercare@rwgenting.com.
• By Credit Card or Genting Points: An automated refund process is currently underway.

Do note that refund processes may take 2 – 3 months to process after receiving the completed documents.

Customers who wish to hold on to their tickets until the new concert date is announced should email Customer Care by 15.10.2024. Your existing ticket may still be valid for the rescheduled date.

1. A standard child ticket rate is RM50. Children must be shorter than 95cm to be eligible for a child ticket priced at RM50 without a seat, while children taller than 95cm must purchase tickets according to the published rates.
   
2. Each ticket includes admission for one (01) person and is applicable across all ages, including children and infants.
3. The discounted rates published above are only available to a stipulated number of tickets and are subject to change without prior notice.
4. Tickets are on a first-come, first-served basis and are subject to availability.
5. Tickets sold are NOT refundable or exchangeable.
6. The Organiser shall not be liable and responsible for any loss or damage to the tickets sold.
7. No third-party ticket collection is allowed unless an Authorization Letter, photocopy of the credit card that made the payment and credit card holder's NRIC/ passport is issued by the Purchaser and presented upon ticket collection on the event day. Failing to produce any of these documents, the organiser reserves the right to not release the ticket(s).
8. The resale of tickets at the same or any price in excess of the initial purchase price is prohibited. The Organiser reserves the right to cancel tickets that have not been purchased from rwgenting.com or other authorised points of sale listed on Resorts World Genting’s website only.
9. The Organiser reserves the right to cancel any tickets that have been resold or used by third parties in connection with other promotions without a refund and the bearer of the ticket may be refused admission.
10. Strictly no video recording and photography allowed during the show.
11. Video cameras, cameras and tablet computers such as iPads are not allowed in the venue.
12. Lost or damaged ticket(s) will not be entertained.
13. Other terms and conditions apply.