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Responsible Gaming’s Policy
 

We are committed to create a safe gaming environment via our Responsible Gaming program that helps our valued casino patrons to make informed choices to ensure their gaming remains free from gambling related harms.

As a responsible casino operator, we are also committed to ensure regulatory compliance with all applicable laws and regulations and to collaborate with the government, responsible gambling bodies and the community to minimize any negative social impacts due to gambling.

 

 

SAFER GAMING'S
SELF-ASSESSMENT 

 

Self-Exclusion Program：
 

Resorts World Genting offers options for players to exclude themselves from all gaming activities in the casino either permanently or temporarily.
 

Permanent Casino Self-Exclusion
A permanent self-exclusion program to exclude you from entering our casino at Genting Highlands. Any revocation can only be requested after six (6) months from the date of the self-exclusion and is subject to our stringent review.
 

Temporary Casino Self-Exclusion (7-Day Cooling-Off Period)

  • A temporary self-exclusion program to exclude you from entering our casino at Genting Highlands for seven (7) days.
  • For more information, please call our 24-hour hotline at +603 6105 9557.



Need Help?


Responsible Gaming Ambassadors
Our Responsible Gaming Ambassadors are trained specialists who are available 24 hours a day, seven days a week to provide assistance and information on responsible gaming-related matters. They can assist players in enrolling in self-exclusion programs and/or referring players to professional counselling services. Details of all discussions are treated confidentially.


Responsible Gaming Corner
The Responsible Gaming Corner is a focal point for players seeking assistance with their gaming behaviours. The Responsible Gaming Corner is easily accessible and is located within the casino, and operates daily from 12nn to 12mn. The Responsible Gaming Corner is staffed by trained employees who are available to assist players with responsible gaming information and assistance and referral to Responsible Gaming Ambassadors.


Responsible Gaming Hotline
If you wish to speak to our Responsible Gaming Ambassador, please call our 24-hour hotline at +603 6105 9557.