Welcome back to Resorts World Genting. We’ve introduced additional safety measures at our theme parks to keep everyone healthy and looked after.

Here’s what to expect during your next visit:


Before You Arrive

Book your tickets online, as visitor capacity has been greatly reduced.

Before leaving home, please check our website and social media pages for the latest information.

Prepare your bank card or e-wallet to make contactless payment at the resort, where possible.

Face mask is compulsory in the Theme Park premises. Face masks are available for sale at nearby premises.

Refrain from visiting any attractions if you have any symptoms associated with the COVID-19. Please contact Guest Services at tpguestservices@genting.com if you need to amend your booking.

On Arrival at Our Attractions

We have significantly reduced the daily ticketed capacity of our attractions to allow for social distancing and the best possible guest experience.

You will notice new signage to guide you on safety measures.


All employees and guests are required to participate in a non-invasive temperature check as a condition for entry. Anyone who displays a temperature above 37.5°C will not be admitted to the premise.

Our Service Ambassadors are on the ground to help you with social distancing guidelines, if necessary.

Social Distancing at Our Attractions

We’ve installed floor markers and/ or signage to guide you on safe distancing when in a queue.

We’ve reduced the capacity for using our rides, attractions and facilities at any one time to allow more space between users.

We’ll observe proximity control measures in your interaction with our employees, such as during performing height checks, guest services, mascots meet & greet and during pop-up shows.

Hygiene & Disinfection Measures at Our Attractions

We’ve increased the frequency of cleaning and disinfecting of our facilities. Greater emphasis is given on frequent contact surfaces such as seats, tables, handles, ride restraints, buttons, and service counters.

We’ve set up hygiene stations and hand sanitizer dispensers at multiple locations for your use.

We would like to remind you to practice good hygiene with us, such as regular hand washing or sanitizing and covering your sneeze or cough.

We’ve trained our employees on safety instructions relating to the COVID-19 to keep you and our community at Resorts World Genting safe.