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Sau Lin Farewell Live Concert 2024
09.07.2024
HERE & NOW EKIN IN CONCERT 2024
13.07.2024
Hubert Wu Moods Live Concert
05.06.2024
20th Malaysia National Lion Dance Championship 2024
Preliminary Rounds:
07 - 09.06.2024, The Curve Damansara, Petaling Jaya
22 & 23.06.2024, Tawau Community Hall, Tawau
The Wynners’ "Farewell with LOVE" 2024 World Tour in Resorts World Genting
16.08.2024
17.08.2024
Evergreen Siao Ge Concert by Sean Lin 2024
28.05.2024
Westlife The Hits Tour 2024
09.06.2024
Siti Nurhaliza Love Is In The Sky
10.08.2024
11.08.2024
《CTRL+N》 OSN 2024 Live Tour – Malaysia
03.08.2024
Ella & WeiBird《Powerhouse LIVE Concert》
24.08.2024
Chiang Yu-Heng Journey of Life Concert
27.07.2024
2024 Andy Hui Live in Malaysia
22.06.2024
Funtopia
08.04.2024 onwards
Wan Kwong Concert 2024
25.05.2024
The Best of KITARO Live in Malaysia 2024
23.06.2024
Eric Moo Live Concert 2024
18.05.2024
Genting’s Highland Heroes
Every Friday - Sunday
Funtopia
08.04 - 09.07.2024
Check the official announcement for show/ event postponement on our website, social media channels, SMS, or your e-mail inbox to confirm.
The refund process may vary based on the payment method you made when you purchased your tickets.
CASH PAYMENT
If you've paid for your tickets using cash, you may seek a refund via Electronic Funds Transfer or by walk-in to any of our ticketing counters.
• Electronic Funds Transfer (EFT)
1) Submit the following documents via e-mail to customercare@rwgenting.com.
• EFT Form with complete information
• Photocopy of purchaser's MyKad or passport
• Scanned copy of tickets
2) Return physical tickets by courier to:
Show Finance
18th Floor, Wisma Genting,
28, Jalan Sultan Ismail,
50450 Kuala Lumpur,
Malaysia
• Or visit any of our ticketing counters* listed below
CREDIT CARD/ GENTING POINTS
If you've paid for your tickets using credit card/ debit card/ Genting Points, you will receive your refund through the same credit card/ debit card/ Genting Rewards account.
Please indicate your booking number and the total number of tickets purchased when contacting us through any of the channels below:
• E-mail customercare@rwgenting.com, or
• Call +603 2718 1118, or
• Visit any of our ticketing counters below*
*Our ticketing counters are located at:
Genting Grand
• Circus Palace (CP), Genting Rewards Membership Counter
• Genting Club, Genting Rewards Membership Counter
Sky Casino
• Genting Rewards Membership Counter (for Genting Rewards members only) Level 2
IF THE SHOW/ EVENT IS CANCELLED
Your refund will be processed automatically after an official announcement about the cancellation of the show/ event is made via our website, social media channels, SMS, or when you receive a cancellation e-mail from us in your inbox. You do not need to contact us to seek a refund.
Terms and conditions
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