• How is the new Genting Rewards programme better?


      The new programme rewards members for all their spend at the resort in a transparent and easy to understand way. Whether you are a gaming or a non-gaming member, you will be able to enjoy the same benefits across the resort, at the same tier level. We’ve also upgraded the benefits and rewards across tiers to reward members more for their loyalty. By participating in this programme, members will be able to earn and redeem at all participating outlets at the Resort.
     
     

    When will the new Loyalty Programme begin?


      The new loyalty programme will take effect on May 1, 2017.
     
     

    Will I be charged any fees for the renewal of my Loyalty Card?


      No, you will not be charged any fees for your new loyalty card under this programme.
     
     

    What are Tier Points (TP)?


    Tier Points are used to determine your membership tier status on an annual basis. Tier Points earned in a calendar year will be used to determine your membership status for the next calendar year. If you qualify for an upgrade, this change in status is reflected immediately in the same calendar year, and also applies for the next calendar year. Tier Points have no monetary value and cannot be used in lieu of cash.

    How do I earn Tier Points?


    Tier Points can be earned resort-wide through gaming and non-gaming activities. For every Genting Point earned in a calendar year, you will earn an equivalent Tier Point.
     
     

    Do I earn Tier Points from RP conversion transactions?


    No, Tier Points are earned resort-wide through gaming and non-gaming activities only.
     
     

    When does the Tier Points system take effect?


    Tier points will retroactively take effect as of January 2017. For all Genting Points earned between January 1, 2017 and April 30, 2017, equivalent Tier Points will be added to your account on May 1 2017. Therefore, the Tier Points you earn in 2017 will include all qualifying gaming and non-gaming spend for the full calendar year.

    Will my Tier Points expire?


    Tier Points are only applicable for the calendar year in which they are earned, and will reset to 0 at the beginning of each year.

    What will happen to Tier Points at the end of the year?


    Since Tier Points are earned on an annual basis, your Tier Points will automatically reset to zero on January 1 of every calendar year. This does not impact your Genting Points.

    Why is the Tier Point system being implemented?


    Tier Points enable us to better track and reward our members with premium benefits, perks, and exclusive privileges.
     
     

    How do I earn Genting Points?


    We appreciate your interest in the Genting Rewards programme. To earn Genting Points (GP), use your Genting Rewards card in your purchase of hotel room, food and beverage, transport, entertainment, shopping or when you see outlets displaying “Genting Rewards Accepted Here” sticker or signs at the resort. You will be awarded with 1GP for every RM100 spent at participating outlets. Please note that GP is awarded based on cash or credit card purchases only. Your Genting Rewards card must be presented at the time of purchase in order to earn GP.

    For the list of participating outlets, please click here

    Are my Genting Points still valid after May 2017?


    Yes, any Genting Points balance in your account on May 1, 2017 will be carried forward and can be used to redeem for products and rewards.

     

    Where can I redeem products using my Genting Points?


    You can use your Genting Points at the Resorts World Genting at all participating outlets.

     

    Will my Genting Points expire?


    Yes, they will expire in three years’ time without any earning transaction performance.

     

    If I spend and use my Genting Points for redemption, will my Tier Points be deducted as well?


    No, your Tier Points will not be deducted as they have no monetary value and only determine your membership tier status.

     

    Will I lose my Rewards Points (RP)?


    No, any Rewards Points in your account on May 1, 2017 will be automatically converted to Genting Points (GP) at the ratio of 100 RP = 1 GP.

    What happens to my Rewards Points after the launch of the new loyalty programme?


    Any Rewards Points in your account on May 1, 2017 will be automatically converted to Genting Points (GP) at the ratio of 100 RP = 1 GP.

    When will I be notified of the conversion of Rewards Points?


    Conversion of Rewards Points to Genting Points will start from May 1, 2017. You will begin to see this change reflected in your account a few days following this, and you will receive subsequent communications to notify you of this update.

     

    What will my card status be once the loyalty programme launches in May 2017?


    Your card status will remain the same as of the launch date unless you qualify for the next level.

    Will card status have to be earned every year?


    Yes, Silver, Gold and GoldPlus status has to be earned every year. Once you qualify for the next level you will be automatically upgraded. Platinum status is granted on invitation basis only.

    Do I only earn points or status through gaming?


    No, all of your spending across the resort (e.g. on hotels, food, entertainment, shopping) at all participating merchant outlets will count towards your status for the year.

    I have a supplementary card for my spouse. Will the status of the supplementary card change if there is a change in my card tier?


    All supplementary cards are tied to the status of the primary card and will change in status if the primary card’s status has changed.

     

    How do I get upgraded?


    Once you achieve the required Tier Points for the next level, your status will be automatically upgraded. You may approach any Membership Counter to receive your upgraded card. Kindly login to the website/mobile app/kiosk to check your status.

    If I get upgraded, will my Genting Points be transferred to my new card status?


    Yes, all of your points will be transferred to your new card type. The validity of your Tier Points will continue for the same calendar year.

    I have received notification to be upgraded to the next tier. Will I be automatically upgraded?


    No, your status will not be automatically upgraded. Kindly approach our 24-hour membership counters to verify your profile and proceed with your upgrading.

     
     

    • I’m a Gold member and noticed that you’ve added a new GoldPlus tier. Do these members receive better benefits than Gold members?


    We have increased benefits and perks across all tiers, including Gold. The GoldPlus tier was introduced to further reward Gold members who consistently demonstrate a higher level of engagement.

    I have received notification to be upgraded to the next tier. Will I be automatically upgraded?


    No, your status will not be automatically upgraded. Kindly approach our 24-hour membership counters to verify your profile and proceed with your upgrading.

  • The Genting Rewards Membership Card ("GRC") is issued by Genting Malaysia Berhad ("GENM") to approved and selected guests and shall be subject to (a) the General Terms and Conditions governing the generic cards issued by the respective card issuers ("General T & Cs") AND (2) the Terms and Conditions listed below ("T & Cs"). Anyone who applies, holds or uses a GRC shall be deemed to have read, understood and agreed to the T & Cs as stipulated below:-

    1)The T & Cs

    1.1 Any reference to these T & Cs shall include the T & Cs as amended or modified by GENM at any time as GENM deems fit in its absolute discretion and such amendments shall be deemed to have been notified to the members of GRC ("GRC Member(s)") when GENM posts the amendments on the GRC website, Genting Rewards Card Centres and/or such places as GENM shall deem fit.

    1.2 If there is any discrepancy or inconsistency between the General T & Cs and the T & Cs herein contained, the T & Cs herein contained shall prevail to the extent of the discrepancy or inconsistency.

    1.3 The T & Cs shall supersede any and all earlier governing terms and conditions of the GRC.


    2)The GRC

    2.1 The types of GRC offered by GENM are:-
    (a) Platinum Card;
    (b) Gold Card;
    (c) Silver Card;
    (d) Classic Card.

    2.2 There are no restrictions for eligibility for GRC membership EXCEPT that the membership is not available and/or applicable for the following persons:
    (a) Persons below the age of 21;
    (b) Companies, partnerships, trading companies, sole proprietors, societies and any other types of incorporated or unincorporated body;
    (c) Employees of the Genting Group;
    (d) Malaysian Muslims;
    (e) such other persons which GENM may from time to time determine at its absolute discretion

    2.3 Any application for the GRC shall be subject to the approval of GENM, which approval shall be given or not given at GENM’s absolute discretion.

    2.4 The GRC shall be valid for such period as may be determined by GENM at the time of issuance.

    2.5 GENM shall have the absolute rights, without any liabilities to the GRC Members, to change, substitute and/or replace all or any one type of the GRC with other new membership card without prior notice or assigning any reasons.

    2.6 The GRC is the property of GENM and GRC Members shall keep their GRC safely and in good custody and whenever applicable, not to reveal their PIN to anyone.


    3) Personal Data Policy

    3.1 In order to be eligible to become a GRC Member and to enjoy the privileges and interests of GRC Members, the applicant will provide in the application form his/her personal data (consisting of name, identity card/passport number, nationality, date of birth, address, contact number(s), occupation, customer preferences and such other information as may be required by GENM from time to time through other communications. In addition, GENM may also collect and have records of all transaction details when the GRC Members use the GRC, there will be associated information transfer to GENM in connection to usage of the GRC in properties managed and administered by GENM’s subsidiaries, affiliate and related companies that recognise and accept the GRC (“Other Properties”) and such other information about GRC Members that may be obtained indirectly through analysing GRC Members’ activities and behaviour (all the above shall be referred to collectively as the “Personal Data”).

    3.2 GENM respects the privacy of the applicant and GRC Members (as the case may be).

    3.3 For applicants who are not successful in their applications, GENM will destroy the relevant application form.

    3.4 By completing and submitting the application form, GENM will consider the GRC Members have irrevocably and unconditionally agreed, consented, allowed and authorised:

    (a) that the Personal Data to be held and stored in a database system managed by GENM and/or its agents;

    (b) GENM, without further notice to the GRC Members, to disclose the Personal Data to its holding company, subsidiaries, affiliates, associates, business partners, related organisations, owners or managers of other membership programmes and/or to the Other Properties (“Affiliates”) to use and process the same for the purposes stipulated herein; (c) GENM to use, process, share, disclose, transfer or deal with the Personal Data in whatever manner for general business, promotional and marketing purposes; including but not limited to fulfilling GRC Members’ requests, recognition and acceptance of GRC in Other Properties, to facilitate various services to GRC Members, to improve the Programme, to create more opportunities for GRC Members to enjoy the GRC Programme, to follow up with feedback, to extend special benefits and offers to GRC Members, marketing planning, product development, telemarketing promotions, surveys or research and other marketing programmes or activities which GENM and/or the Other Properties believe are likely to benefit GRC Members, for the purpose of disclosure under the law or any court order or other governmental or regulatory bodies or such other purposes as GENM shall reasonably deem fit

    3.5 The GRC Members shall immediately notify GENM in writing of any change of his/her personal data and information by contacting the GRC Customer Service Counters or email to customerfeedback@rwgenting.com whereupon GENM shall take all practicable steps to update the same within a reasonable time PROVIDED THAT GENM shall not be liable for any losses or damages that may be suffered by the GRC Members arising whether directly or indirectly from GENM’s delay or failure in updating the same for any reasons whatsoever.

    3.6 GENM will take all reasonable and practicable steps to ensure the security of the data at all times from any unauthorised access and GENM will endeavour not to disclose any personally identifiable information to any third parties other than disclosure to the parties and for purposes hereinbefore mentioned.


    4) Upgrading of the GRC

    GENM shall have the absolute discretion to offer to upgrade the GRC of any GRC Members in such manner and subject to such terms and conditions which GENM shall deem fit, provided always that:-

    4.1 None of the GRC Members (including but not limited to the affected GRC Members) is entitled to object, question or request GENM for reasons or grounds supporting GENM's decision;

    4.2 The affected GRC Members shall surrender and return their old GRC to GENM in exchange for the new GRC;

    4.3 The offer of upgrade shall automatically lapse if the affected GRC Members shall fail to comply with the terms and conditions determined by GENM for such upgrade;

    4.4 The upgraded GRC shall be similarly subject to the T & Cs herein contained, including but not limited to GENM's right to downgrade the upgraded GRC under Condition 5 below.


    5) Downgrading of the GRC

    GENM shall, without any liabilities, have the absolute discretion to downgrade the GRC of any GRC Members without prior notice whereby:-

    5.1 None of the GRC Members (including but not limited to the affected GRC Members) is entitled to object, question or request GENM for reasons or grounds supporting GENM's decision;

    5.2 The affected GRC Members shall surrender and return their old GRC to GENM in exchange for the new GRC;

    5.3 Any appeal on GENM's decision will not be entertained;

    5.4 GENM shall be entitled to cancel and terminate the GRC without further notice should the affected GRC Members refuse to accept the downgraded GRC.


    6) Replacement of GRC

    6.1 GRC Members shall immediately notify GENM of any lost / stolen / damaged GRC and follow up with written confirmation within seven (7) days from the notification date.

    6.2 GENM shall use its best endeavour to invalidate the lost / stolen / damaged GRC within a reasonable time provided always that GENM shall not be liable to refund or reimburse in whatever manner any losses or damages (either directly or indirectly) that may be suffered by GRC Members pursuant to the lost / stolen / damaged GRC or any delay in invalidating the lost / stolen / damaged GRC; including but not limited to inappropriate deduction of the Genting Points.

    6.3 GENM will replace the lost / stolen / damaged GRC for the affected GRC Members subject to payment of such penalty fees (via cash or Genting Points) that may be imposed by GENM at the material time. GENM reserves its right to impose higher fees for the second request onwards and to terminate the GRC if the replacement requests are too excessive in the sole opinion of GENM.


    7)Renewal of GRC

    7.1 Subject to GENM's discretion, GRC Members may apply to renew their GRC subject to payment of such administration fees as may be imposed by GENM at the material time.

    7.2 Each type of GRC may be renewed at such terms and conditions pre-determined by GENM.

    7.3 The T & Cs shall equally apply to the renewed GRC.


    8) Supplementary Card (if applicable)

    8.1 Only qualified GRC Members are allowed to apply for ONE (1) supplementary card for their lawful spouse.

    8.2 Applications for supplementary cards are always subject to GENM's approval. No appeal will be entertained.

    8.3 Supplementary cards are subject to these T & Cs and the General T & Cs. Principal Members are responsible for the actions/omissions of the Supplementary Members and the Principal Members shall ensure their respective Supplementary Members are aware and agree to the T & Cs and the General T & Cs.

    8.4 The card type of the supplementary card shall be similar to or lower than the principal GRC and unless otherwise decided by GENM, shall be automatically upgraded or downgraded in accordance to the principal GRC.

    8.5 The supplementary card shall be automatically terminated or expired upon termination or expiration of the principal GRC.


    9) Genting Points

    9.1 Genting Points that may be recorded for each GRC upon gaming shall be determined by GENM at its sole discretion.

    9.2 Any reference to the "Points" in the General T & Cs shall include Genting Points unless otherwise specified herein.

    9.3 Unutilised Genting Points shall be automatically forfeited upon expiration of its shelf life of three (3) years or such period(s) as GENM shall determine at its absolute discretion.

    9.4 Genting Points have no cash or monetary value. Genting Points and any rights they confer, cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these T & Cs.

    Genting Points are not the property of GRC Members and may be withdrawn, cancelled, forfeited, adjusted, set-off or deducted by GENM in whatever manner(s) and for whatever purpose(s) or reasons as GENM shall deem fit in its absolute discretion without any liabilities, prior notice and without having to assign any reasons to the GRC Members.


    10) Offers for each type of GRC

    10.1 Different benefits, offers, rewards, gifts or privileges ("Offers") may be offered to different types of GRC in the business outlets operated and managed by GENM, its subsidiaries, associated and/or related companies ("Outlets")

    10.2 GENM shall have the absolute discretion to change or withdraw from time to time all or any one of the Offers without prior notice or assigning any reasons.

    10.3 GRC Members' rights to enjoy any of the Offers shall be subject to the applicable terms and conditions of the respective Outlets.

    10.4 All Offers are not transferable to any other person and not exchangeable for any other offers.

    10.5 Without prejudice to GENM's right to terminate the GRC, GENM is entitled to request the relevant GRC Member to pay for the actual price of the Offers if in the sole opinion of GENM, that GRC Member has transferred, assigned or sold the Offers for value.


    11) Rules and Regulations of the Outlets and/or Other Properties

    11.1 All GRC Members are subject to the rules and regulations governing the relevant Outlets and/or Other Properties (including but not limited to the rules and regulations governing any gaming) and the usage of any facilities available therein at the material time and all GRC Members shall observe and comply with such rules and regulations.

    11.2 GENM is entitled to immediately terminate the GRC if the GRC Members fail or refuse to observe or comply with the applicable rules and regulations of the Outlets and/or Other Properties.

    11.3 All GRC Members shall also comply with all applicable laws and regulations governing the usage of the GRC.


    12) Suspension and Termination

    12.1 GENM may at any time, at its absolute discretion, bar or suspend any GRC for such period(s) as GENM shall deem fit in its absolute discretion without prior notice or assigning any reasons. Whenever applicable, if the affected GRC Members fail to, refuse to observe/ comply with the terms and conditions of the suspension within the given period, GENM shall be entitled to terminate, cancel or withdraw such GRC without prior notice.

    12.2 The GRC Members may terminate their GRC by notifying GENM in writing and returning the GRC to GENM.

    12.3 GENM may at any time, without any liabilities and at its absolute discretion, terminate, cancel or withdraw any GRC without prior notice or assigning any reasons.

    12.4 Upon termination of the GRC in accordance with these T & Cs, all of the points and Offers accumulated under the GRC (both principal and supplementary) shall be automatically forfeited without further notice.


    13) Miscellaneous

    13.1 GENM is entitled to change the policy of GRC, the Offers and any other matters related to the GRC and/or the GRC Members without prior notice nor assigning any reasons, and GENM shall not be liable in whatever manner even though such changes may affect or diminish the rights and interests of any GRC Members.

    13.2 GENM shall not be liable to the GRC Members or its supplementary card holder or its guest(s) for any loss, damage or expense (including without prejudice to the generality of the foregoing any injury, death, damage to property or otherwise) whatsoever or howsoever caused by (whether directly or indirectly) or arising out of or in connection with their participation in the GRC programme, usage of the GRC for whatever purposes (without limitation, usage of the GRC at the cash dispensary machines), loss of the GRC or revealing of PIN under whatever circumstances.

    13.3 In the event the preceding condition shall be held invalid for any reason whatsoever and GENM becomes liable for loss, damage or expense that would otherwise have been excluded (or which can be excluded at law), such liability shall for all events be limited to Ringgit Malaysia : One Hundred (RM100.00) only.

    13.4 GRC Members shall indemnify and hold GENM harmless against any liability for loss, penalty, damage, costs and expenses (including but not limited to legal costs) which may be incurred or suffered by GENM as a result of or arising directly or indirectly from any breach on the part of the GRC Members in complying and observing these T & Cs or otherwise in using the GRC or recovery of any outstanding amounts from the GRC Members.

    13.5 These T & Cs shall be governed by Malaysian law and the parties hereto agree to submit to the non-exclusive jurisdiction of the courts of Malaysia.

    13.6 The English version of the T & Cs shall prevail over other versions.


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