• fallback

    Welcome Back

  • Last updated on 10 July 2020

    Resorts World Genting is now welcoming visitors back to the hilltop.

    In line with our reopening procedures, the resort will begin operation with selected attractions, hotels, and dining outlets. Rest assured that strict health and safety protocols are being enforced all across the resort. You'll find the latest reopening updates here, as well as safety guidelines in our StaySafe Promise site.

    Though your journey with us might differ slightly from before, know that we are dedicated to providing the same exciting Resorts World Genting experience, now with safety as the utmost priority. 

    We have implemented MySejahtera Check-In throughout the resort. You are encouraged to download and register the MySejahtera application prior to your visit to our resort for convenient access to our premises and facilities.

    ATTRACTIONS

    The following attractions will operate:

    • Skytropolis Indoor Theme Park
    • Sky VR
    • The VOID

    We recommend that you use the hand sanitizer provided at the counter when you purchase a ticket. When joining a queue for a ride, please follow the floor markers for safe distancing. We have increased the sanitization of our rides with emphasis on frequent contact surfaces, such as the seats, handrails and safety harnesses.

    CASINO

    The following casinos will operate:

    • SkyCasino
    • Genting Club

    Entry will be for Genting Rewards members only. Public entry into the casino will resume as soon as possible.

    THERMAL SCANNING

    All guests will have their temperature checked upon entry. 

    SAFE DISTANCING

    We monitor the number of guests in the casino and ensure that it is not overcrowded. Additionally, only limited players are to be expected at each table game.

    Slot and ETG machines will be operating alternately. We ask that you keep the seat next to you empty at all times. If unsure, please use the floor markers as a guide.

    CONTACT TRACING

    All guests are required to scan the QR code from the MySejahtera app upon entry and exit. 

    HAND SANITIZERS

    Automated hand sanitizers are available throughout the casino floor. We encourage players to sanitize their hands before and after gaming. You are also encouraged to wear masks in public spaces.

    SANITIZED CHIPS, CASH & EQUIPMENT

    We have increased the frequency of cleaning and sanitizing of gaming equipment and machines. All banknotes are sterilized and gaming chips are disinfected with advanced antimicrobial coating technology. Kindly exchange your old chips with newly disinfected chips.

    e-CASH

    Before you game, please load a cash amount into your Genting Rewards card. This amount becomes e-CASH, which you will use for all gaming transactions. Load at the cashier counter, Cash Deposit Machine, or any gaming machines.

    SERVICE AMBASSADORS

    Service Ambassadors are present at the casino floor to help you observe safe distancing, perform random temperature scanning, and provide assistance. 

    View our Casino Safety Guide video here.

    ENTERTAINMENT

    There will be no scheduled shows and concerts available until further notice.

    HOTEL 

    The following hotels will operate:

    • Crockfords
    • Genting Grand
    • First World Hotel
    • Resorts World Awana

    Hotel rooms undergo a strict disinfection regime before they are released for guest use. Key cards are sanitized upon issuance and return.

    Guest amenities are also placed in sealed bags for additional protection. Amenities which cannot be wiped or sanitized (i.e. stationery) have been removed to avoid cross-contamination. They are, however, available upon request.

    High-touch areas such as door handles, lift buttons, gym and spa equipment are also sanitized on an hourly basis.

    Hand sanitizers are widely available throughout the hotels. Guests are also encouraged to wear masks in public.

    DINING

    All staff members have been trained to adhere to new operating procedures. This includes increased disinfection of common surface areas such as tables and self-ordering kiosks on an hourly basis.

    All condiments, sets and cutlery baskets have also been removed as they pose cross-contamination risks. Condiments, however, are available upon request. Pre-wrapped and disposable cutlery sets have been introduced as well.

    Outlets listed below are open during these hours:

    • The Bakery: Mon – Thurs: 7am – 7pm ; Fri – Sun: 7am – 10pm
    • Seasons: 7am – 12am
    • Lobby Café (FWH): Mon – Thurs: 7am – 7pm ; Fri – Sun: 7am – 10pm
    • Malaysian Food Street: 7am – 10pm
    • Jom Makan: 9am – 9pm
    • Burger & Lobster: Sun – Thurs: 11am – 10pm ; Fri & Sat: 11am – 12midnight
    • High Line Roof Top Market: 12pm – 12am
    • Harry Ramsden World Famous Fish & Chips: 12pm – 12am
    • Taiko Ramen: 9am – 10pm
    • RedTail Sports Bar: 10am – 10pm
    • Good Luck Restaurant: 7am – 12am
    • Grab & Win: 7am – 12am
    • Peace Café: 7am – 12am
    • Tai Xuan: 7am – 12am
    • Lumina Lounge & Bar: 7am – 12am


    SHOPPING

    SkyAvenue , First World Plaza & Awana SkyCentral is open from 10am to 10pm daily.

    Please refer to the list of outlets that are open here


    TRANSPORT

    Awana SkyWay will operate from 7am to 12 midnight. Selected parking spaces will be open for public use.

    Express Bus Services between the resort and KL Sentral/Terminal Putra LRT Gombak will also be operational.
    Please refer to the schedule here


    MEDICAL CARE

    We have two medical clinics operating 24/7. Any guests or employees who show flu-like symptoms will be isolated and examined by medical professionals. We’ve also prepared six ambulances, so that we’re ready in the event of a medical emergency.

    Genting Clinic

    Lower Lobby, Genting Grand
    Tel: +603 6105 2240


    Wellcare Clinic

    Level 1M, First World Plaza
    Tel: +603 6101 2391

hidden

Download the app

Rewards in your pocket

Unlock your new Offer Wallet
      appgalleryrev
  mockupmobile