• Resorts World Genting bags 8 hospitality awards

  • One of the keys to excellent hospitality is dedication. As a company which prides itself in creating meaningful experiences, Resorts World Genting embraces the value of going above and beyond to maintain top-notch hospitality. For its employees, the commitment to crafting exceptional experiences for guests has naturally become second nature.

    True to this mantra, Resorts World Genting was recognised for its outstanding hospitality in the Hospitality Asia Platinum Awards (HAPA) Regional 2016-2018 Series. Established in 2002, HAPA recognises excellence in the hospitality industry at all levels. With award categories ranging from personality to experience, HAPA is dedicated to rewarding personalities and establishments who have shown drive and passion for the hospitality industry.

    In recognition of his outstanding leadership skills, Senior Vice President of Hotel Operations Dato’ Edward Holloway was awarded the HAPA Personality of the Year. Meanwhile, Chef Andy Seng Lup Meng’s was recognised as the HAPA Asian Master Chef: Master of Authenticity for his passion in the culinary field.

    Additionally, Genting Grand Hotel received several awards highlighting its extraordinary service. As a reflection of the staff’s dedication to go above and beyond, Genting Grand was awarded the HAPA Service Excellence: Beyond Expectations, HAPA Best 5-star Hotel: Exceptional Experience, HAPA Front Office Excellence: Exceptional Service and HAPA Concierge Excellence: The Extra Mile awards.

    Over in the food and beverage scene, Ltitude Restaurant, Bar & Lounge also earned the grand HAPA Restaurant of the Year: Destination Restaurant award. Ltitude was also honoured with the HAPA Extraordinary Concept Dining: Most Innovative Experience award.

    Resorts World Genting’s recognition in the HAPA Regional 2016-2018 series underscores the company’s exceptional attention to detail which is aimed at giving the most exciting experiences to all guests.
    HAPA AWARDS

    HAPA LEADERSHIP AWARD
    HAPA Personality of the year – Dato Edward Holloway


    GENTING GRAND

    MAJOR AWARD
    HAPA service excellence – beyond expectations [accommodation]


    HEAVENS OF HOSPITALITY
    HAPA best 5-star hotel – exceptional experience


    HOSPITALITY FROM THE HEART
    HAPA Front Office excellence – exceptional service 
    HAPA Concierge excellence – the extra mile


    LTITUDE RESTAURANT, BAR & LOUNGE

    MAJOR AWARD
    HAPA restaurant of the year – destination restaurant


    FLAVOURS OF HOSPITALITY
    HAPA extraordinary concept dining – most innovative experience


    CHEF ANDY SENG LUP MENG

    PASSIONS OF HOSPITALITY
    HAPA Asian Master Chef – master of authenticity

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