HAPA LEADERSHIP AWARD HAPA Personality of the year – Dato Edward Holloway
MAJOR AWARD HAPA service excellence – beyond expectations [accommodation]
HEAVENS OF HOSPITALITY HAPA best 5-star hotel – exceptional experience
HOSPITALITY FROM THE HEART HAPA Front Office excellence – exceptional service HAPA Concierge excellence – the extra mile
MAJOR AWARD HAPA restaurant of the year – destination restaurant
FLAVOURS OF HOSPITALITY HAPA extraordinary concept dining – most innovative experience
PASSIONS OF HOSPITALITY HAPA Asian Master Chef – master of authenticity
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