1. The original promotional voucher must be presented to the front desk/reception desk upon check-in. Normal room rates will be charged upon failure to present/produce the original promotional voucher.
    
2. All room bookings using the promotional vouchers must be done prior to your visit. Walk-in guests (even though carrying the room promotional vouchers) will not be entertained.
    
3. The promotional rate is offered to guests who checked-in on or before 6pm. Failing which, guests will pay the applicable normal rates. No appeals or complaints will be entertained.
    
4. The promotional vouchers are NOT for sale. The Management reserves the right to cancel or invalidate any such voucher(s) immediately without further notice, if a person has obtained the voucher(s) by sale or has breached any terms of the voucher(s).
    
5. Rooms are not valid for all promotional voucher bookings on the following dates:
      29 & 30 August 2009
     19, 20 & 21 September 2009
     17 October 2009
     27 & 28 November 2009
     1-6 December 2009 (applicable to Awana Porto Malai Langkawi only)
     24, 25, 26 & 31 December 2009
     1 January 2010
     14 to 20, 26 & 27 February 2010

Online Bookings

6. Online room bookings will be available from 15 June 2009 until 10 April 2010, after which no bookings will be entertained.
    
7. Only one room can be booked per promotional voucher per serial number. If you wish to make bookings for 2 rooms, you will need to make your booking twice using another valid promotional voucher (with a different serial number).
    
8. Each guest is only allowed to book a maximum of 2 rooms per night, up to a maximum of 3 nights per booking.
    
9. Please make your bookings one (1) day in advance of the desired check-in date.
    
10. Please ensure that your check-in dates are correct before submitting your booking. Extensions, cancellations and request for a change of dates will not be entertained.
     
11. Failure to utilise your room(s) at your selected check-in date(s) will result in forfeiture of any payments made, as well as nullifying the promotional voucher and the serial number used.
     
12. Room(s) cannot be transferred or exchanged for cash.
     
13. Please note that you must present the original promotional voucher used for the online transaction along with the print-out of the room confirmation email upon check-in.

SMS Bookings

14. SMS room bookings are available from 15 June 2009 until 10 April 2010, after which no bookings will be entertained.
     
15. Please refer to the step-by-step guide to make your SMS booking. The SMS booking guide is available at the top left section of this webpage.
     
16. The confirmation of your SMS reservation is subject to your presentation of the original promotional voucher together with the SMS confirmation. Normal room charges will be charged upon failure to present the original promotional voucher during check in.