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FREQUENTLY ASKED QUESTIONS (FAQ)

To answer some of the queries you may have, we have compiled a list of Frequently Asked Questions.

Promotions

1)	How can I be entitled for the complimentary room night stay for my birthday or other promotions?
2)	Can I know more on the utilisation period of the complimentary room?
3)	Is it possible to extend the validity of complimentary rooms, change the hotel room entitlement and/or upgrade the hotel room type?
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Gaming

1)	What are the differences between Mini Baccarat and Baccarat?
2)	Would a Genting Rewards Card (Classic) member be eligible to earn Genting Points while gaming in International Room?
3)	What are Match Play Vouchers?
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Genting Rewards Card Membership

1)	What happens if I have lost / misplaced / forgotten to bring my Genting Rewards Card?
2)	What are the criteria for upgrading the Genting Rewards Card?
3)	How can members update their particulars?
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Others

1)	What incentives do I enjoy when I purchase items at the Genting Rewards Gallery?
2)	What is the dress code to enter the casino?
3)	Can I enter the casino with a camera?
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The questions have been grouped by topic for your easy reference. However, if your question is not listed or you need additional information, please let us know how we can help you by clicking on the Contact Us link.